Privacy Policy
At Dale Tyndall Physiotherapy, your privacy matters to us. This policy explains how we collect, use, store, and protect personal information when you visit our website or engage with our practice. It is published in line with the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
We may collect personal information when you:
- submit our website contact form (name, email, phone, message);
- book an appointment through our online booking partner;
- contact us by phone, email, or social media;
- visit the practice as a patient (clinical history and assessment details); or
- browse this website (anonymous analytics — see Cookies below).
The information collected may include your name, contact details, message content, medical aid details (if provided), clinical notes from your consultations, IP address, browser type, and pages visited.
2. How We Use Your Information
We use the personal information you provide solely to:
- respond to enquiries you send us;
- schedule and manage your appointments;
- provide physiotherapy treatment, follow-up, and continuity of care;
- process billing and medical aid claims, where applicable;
- improve our website and the services we offer; and
- send you information related to your care, where you have consented to receive it.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Cookies and Website Analytics
We use industry-standard cookies to remember your preferences and to gather anonymous, aggregated data on how visitors use the site. Cookies do not collect personally identifiable information.
You can disable or delete cookies via your web browser at any time, although some features of the site may not work as intended without them.
We use Google Analytics to understand how visitors interact with the website. This collects non-identifiable traffic data such as the pages you visit, the time you spend on the site, the referring website, and the type of browser you use. Our analytics respect any “do not track” setting you may have configured in your browser.
4. Sharing of Information
We will only share your personal information with third parties where:
- you have given explicit consent;
- we are legally required to do so (for example, by court order or regulatory request);
- it is necessary to provide a service you have requested — for example, your medical aid administrator, our online booking partner, or another health professional involved in your care.
All third parties we work with are bound by confidentiality obligations and may only use your information for the purpose for which it was shared.
5. Data Security
We take reasonable technical and organisational steps to safeguard your personal information against unauthorised access, accidental loss, or misuse. These include the use of encryption where appropriate, secured devices, and restricted access to clinical records. While no system is perfectly secure, we work to keep your information protected at every stage.
6. Retention of Information
We retain personal and clinical information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by South African law — for example, the record-keeping requirements set by the Health Professions Council of South Africa (HPCSA).
7. Your Rights Under POPIA
You have the right to:
- access the personal information we hold about you;
- request correction or update of inaccurate or out-of-date information;
- request that your information be deleted, subject to medical record-keeping obligations;
- object to the processing of your information in certain circumstances; and
- lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact our Information Officer using the details below.
8. Children’s Privacy
Where treatment is provided to minors, parental or guardian consent is obtained, and information is handled with the same care as for adult patients. We do not knowingly collect personal information from children online without parental consent.
9. Links to Other Websites
Our website may contain links to other sites operated by third parties (for example, our online booking partner or Google Maps). This policy applies only to our website. We are not responsible for the privacy practices of other websites, and we encourage you to read their policies before sharing information with them.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our practices. The latest version is always available on this page. Continued use of the website after a change is published means you accept the updated policy.
11. Contact Us
For any privacy-related questions or to exercise your rights under POPIA, please contact our Information Officer:
Dale Linström
Information Officer
Dale Tyndall Physiotherapy Inc.
53 Hendrik Road, Corner of Leslie Road
Poortview, Roodepoort, 1724
Phone: 011 958 0677
Email: dale.tyndall@gmail.com